We returned the rental car on Sunday night, and the young guy we checked in with was okay. He didn't answer my questions in full sentences, and he barely answered me when I spoke to him. I realize he was young, and I'm sure he's just trying to be nonchalant, but he's not winning any points on my service meter. :) His rating was a 2.The Thrifty shuttle driver, on the other hand, was a sweetheart. He was very polite and helpful, and we even overheard him on the phone with his wife telling her he loved her, which was cute. He didn't want us to have to lift our bags, and he was sweet about it. He would have been a 4, but when we arrived to our terminal, he called out for Thrifty customers, and a few boarded. He saw a woman on the sidewalk who looked concerned, and he asked her who she was waiting for. She mentioned another car rental company, and told him she'd been waiting a while.
Rather than running off, or criticizing the competitor, he told her he was surprised because they usually come through quite frequently. He asked her how long she'd been waiting, and she told him 20 minutes. He looked at her with compassion, and told her that he'd give her a ride to her car rental place after he dropped off the Thrifty customers. Can you believe it?!
This shuttle driver earns my first perfect score of 5!
Unfortunately, the first young man brought the Thrifty average to a 3.5, still, not too bad for a car rental company!
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